Shipping policy
GLACR — Shipping Policy
Last updated: [DATE]
Thanks for shopping with GLACR. This policy explains how and when your order will be processed and delivered. By placing an order, you agree to the terms below.
Processing Time
Orders are processed within [1–3] business days of being placed. Orders placed on weekends or holidays are processed on the next business day. You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships.
During sales, product launches, or peak seasons, processing may take slightly longer. We'll always do our best to get your order moving quickly.
Delivery Time
Estimated delivery time is approximately 6 to 12 business days from the date your order ships, depending on your location and the carrier.
Please note that this is an estimate, not a guarantee. Delivery times can be affected by carrier delays, customs processing, weather, high-volume periods, and other factors outside our control. The processing time above is in addition to the delivery estimate.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order. Any available free-shipping thresholds or promotions will be shown at checkout.
Tracking Your Order
Once your order ships, you'll receive a tracking number by email. Please allow a short window for tracking information to update after you receive it. If your tracking hasn't updated after several business days, contact us and we'll look into it.
Shipping Address
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us as soon as possible and we'll try to correct it before your order ships — once an order has shipped, we may not be able to change the address.
Customs, Duties, and Taxes
For international orders, your order may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price. Customs policies vary by country — please check with your local customs office if you're unsure.
Lost, Delayed, or Damaged Shipments
If your order is significantly delayed beyond the estimated window, or arrives damaged, please contact us at [YOUR EMAIL] with your order number and, for damaged items, clear photos. We'll work with you to resolve the issue in line with our Returns & Refund Policy.
Contact
Questions about your shipment? Reach us at:
GLACR Email: Shoglacer@gmail.com
Delivery estimates are provided in good faith and are not guaranteed. This policy does not limit any rights you may have under applicable consumer-protection law.