Refund policy
All sales are final.
Due to the hygienic nature of our products — balaclavas are worn directly against the face and mouth — we do not accept returns or exchanges, and we do not offer refunds for change of mind. Please review your order carefully, including colorway and quantity, before completing your purchase. By placing an order you acknowledge and agree to this policy.
No returns, exchanges, or refunds are provided for:
- Change of mind or buyer's remorse
- Incorrect colorway, pattern, or quantity selected by the customer
- Items that have been worn, washed, or removed from original packaging
- Normal wear, or the color-change feature performing as designed
Damaged, defective, or incorrect items: If your item arrives defective, damaged, or is not the item you ordered, contact us at [your email] within [7] days of delivery with your order number and clear photos. We will arrange a replacement of the same item. Refunds are issued only where a replacement is unavailable.
This policy does not limit any rights you may have under applicable consumer-protection law.